Who at ICBC Handles my Part VII Claim

Some adjusters tend to deny payment under Part VII so that it will not appear that he/she has accepted the severity of the injuries

In most cases, the same adjuster in the ICBC claims center who is dealing with the injury claim deals with the Part VII claim. The problem with this system is that the adjuster who is providing Part VII coverage may feel that providing that coverage will make the injury claim larger or better. Hence, some adjusters tend to deny payment under Part VII so that it will not appear that he/she has accepted the severity of the injuries. Indeed, some adjusters at ICBC avoid paying Part VII benefits because the less treatment a person receives, the easier it is to argue the injuries are minor. Similarly, if TTD benefits are not paid, ICBC may be able to “starve” the injured party back to work.

While there is an obvious conflict in one adjuster handling both the Part VII and the injury claim for the same claimant, ICBC refuses to acknowledge this conflict.